When the network or the phones go down, some operations still have to keep talking — a plant floor, a campus, a field team, an incident in progress. I design and build the infrastructure and communications that are designed to keep working when the primary path doesn’t.
This isn’t theoretical for me. I’ve worked amateur-radio communications for the Boston Marathon and the Baystate Marathon across multiple years — including net-control duties as Net Control Station (NCS) and coordination with the Massachusetts Emergency Management Agency (MEMA). I serve as NCS for the Heavy Hitters Traffic Net every Thursday night, and I’m an official relay station for the ARRL National Traffic System (NTS), handling both voice and digital traffic. I regularly work planned events and communications exercises, where the point is to find what doesn’t work before a real incident does it for you.
Behind the field work is the incident-management context to match it: FEMA and MEMA training including ICS-100/200, the National Response Framework, and ESF #2 (Communications); full CERT Basic training and the CERT Program Manager certification; plus CPR, Stop the Bleed, and Mental Health First Aid. I’m a licensed amateur radio operator.
On the commercial side, I advise ResolveX on the operational resilience and scaling of crisis-line call-center software, including systems serving the 988 Suicide & Crisis Lifeline — the same resilient-systems thinking, applied to infrastructure people’s lives depend on.
One honest note on scope: my strongest work is resilient network and systems design — the connectivity and failover that keep critical operations online. Commercial two-way radio engineering is an area I’m deliberately growing — I’m an authorized Maxon sales & service dealer, so I can supply, program, and support the equipment — but where a job needs deep land-mobile-radio design, I’ll say so and bring in or refer a specialist.
Resilient connectivity & failover
Keeping critical operations online when a link fails:
- Multi-carrier cellular failover that switches automatically
- Satellite backup (Starlink and traditional) for sites that can’t tolerate an outage
- Resilient network design, so failover is built in rather than bolted on afterward
Where a deployment would depend on priority services such as FirstNet, or on dedicated cellular spectrum, that gets scoped and coordinated with the authorized providers — not presented as something you can simply switch on.
Communications dependency assessment
Before buying hardware, it’s worth knowing where you’d actually lose the ability to communicate. I map the critical paths — who has to reach whom, over what, and what happens when each link drops — and design redundancy around the real single points of failure rather than a generic checklist. This is also available as the Emergency Preparedness Assessment package.
Two-way radio & equipment
Commercial two-way radio design — RF and coverage planning, FCC licensing and frequency coordination, manufacturing-floor and campus systems — is an area I’m growing into rather than my core strength today; where a project needs deep land-mobile-radio engineering, I’ll bring in or refer a specialist. What I can do now, and stand behind: as an authorized Maxon sales & service dealer, I supply, program, and support commercial-grade radios with factory warranty and repair — analog and DMR handhelds (TP, TSD, and MDP series), mobile and base units (TM and MDM series), and ER-9000 DMR repeaters for multi-building or campus coverage. I configure everything for how you’ll actually use it, with documentation and basic operator training, and can also source Motorola, Kenwood, and Icom on request.
Where a project touches licensed installation, public-safety systems, or spectrum that requires authorization, I coordinate with the appropriate licensed or authorized providers rather than working outside my scope.
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Resilient communications and continuity design, based in Bedford, MA. Licensed amateur radio operator with FEMA/MEMA emergency-management training; commercial systems are designed around what the customer can lawfully operate.