I’m Neil. I live in Bedford, and I’ve spent twenty years running Linux systems, networks, and infrastructure for companies you’ve heard of. I also fix the smaller stuff, because someone around here should, and the nearest alternative is a Best Buy counter in Burlington.
If your office server is making a noise it didn’t make last week, your Wi-Fi dies in the back half of the house, or the “IT company” you pay never calls back, that’s the kind of thing I handle.
What I do locally
Small office IT — Ongoing help for offices with 2 to 15 people: computers, email, backups, networks, and the odd problem nobody else wants to own. Professional offices, trades, and nonprofits. Monthly support is scoped to your office and the work involved. You get someone who knows your setup, not a call center or a ticket queue.
Home networks that actually work — Wi-Fi design for larger homes, access-point and router placement, wired-network planning, mesh done right, and home offices that hold a video call. If you work from home and the network is the weak link, I’ll find what’s actually wrong instead of shipping you another router.
One-off fixes and second opinions — Slow machines, storage problems, email that stopped working, suspicious behavior that needs a second look, and honest advice on whether a computer is worth fixing. Sometimes it isn’t, and I’ll say so.
What I don’t do
Cracked phone screens, game consoles, or drones. I also don’t install security or alarm systems — I can handle the network and integration side and point you to someone licensed for the installation. For phones and consoles there are good local shops, and I’m happy to send you to one.
Pricing
On-site work is $150/hr, one hour minimum, in Bedford and the immediate area — Lexington, Concord, Carlisle, Billerica, and Burlington. Small-office monthly support is quoted per office; most land between $400 and $900 a month depending on headcount and what’s involved. Figuring out what’s wrong is billed as hours, not some separate ‘diagnostic fee.’
Schedule Local IT Help → Call 781-259-8913 → Email Me →
Tell me what’s going on
Fill this out and I’ll get back to you, usually the same day. Prefer the phone? The number’s up top.
Running a larger company in the Route 128 corridor? My strategic infrastructure consulting covers that instead.